Harmony Bites Careers

Role Objective: To deliver high-quality coffee and beverages consistently while providing excellent customer experience and maintaining café standards.

📌 Detailed Job Scope

☕ Beverage Preparation & Quality Control

• Prepare all espresso-based drinks (espresso, latte, cappuccino, mocha, flat white)
• Prepare non-coffee beverages (tea, chocolate drinks, iced beverages, smoothies if applicable)
• Follow standardized recipes, measurements, and presentation guidelines
• Ensure correct milk texture (microfoam consistency, temperature control)
• Conduct taste checks to ensure consistency
• Adjust beverage strength based on customer request

⚙️ Machine & Equipment Handling

• Operate espresso machine, grinder, blender, and brewing equipment
• Perform daily machine calibration and cleaning routines
• Monitor coffee bean grinder settings for consistency
• Report any machine faults immediately

🧼 Hygiene & Food Safety

• Maintain cleanliness of bar area at all times
• Follow HACCP-based hygiene practices (handwashing, utensil sanitizing)
• Ensure milk, syrup, and ingredients are stored properly (temperature control)
• Avoid cross-contamination during preparation

🤝 Customer Experience

• Greet customers warmly and take drink orders professionally
• Recommend drinks based on customer preference
• Handle special requests (sugar-free, dairy-free, etc.)
• Ensure fast service during peak hours

📦 Stock & Inventory Control

• Monitor usage of coffee beans, milk, syrups, and consumables
• Inform supervisor when stock is low
• Assist in receiving and checking stock deliveries

Role Objective: To manage all customer transactions efficiently while ensuring smooth front-of-house operations.

🧾 Order Handling

• Take accurate customer orders (dine-in, takeaway, delivery)
• Repeat orders clearly to avoid mistakes
• Enter orders into POS system correctly
• Coordinate with kitchen and barista team

💳 Payment Processing

• Handle cash, card, QR pay (TNG, GrabPay, etc.)
• Ensure correct billing and receipt issuance
• Balance cash drawer at start and end of shift
• Report any discrepancies immediately

😊 Customer Service

• Provide friendly and professional interaction
• Handle complaints calmly and escalate when needed
• Assist customers in menu selection and promotions
• Maintain queue flow during busy periods

📦 Order Management

• Pack takeaway orders properly and neatly
• Ensure correct items before handing to customer
• Coordinate delivery orders (GrabFood, Foodpanda if applicable)

🧹 Counter Maintenance

• Keep counter clean, organized, and presentable
• Refill packaging materials (cups, lids, bags, napkins)
• Ensure menu boards and displays are updated

Role Objective: To prepare food items safely, efficiently, and consistently according to Harmony Bites standards.

🍳 Food Preparation

• Prepare menu items according to standard recipes
• Ensure correct portion sizing and plating presentation
• Pre-prepare ingredients (cutting, marination, sauces)
• Follow cooking timing to ensure fast service

🧂 Quality & Consistency Control

• Maintain consistent taste for every dish
• Check food quality before serving
• Ensure proper seasoning and cooking temperature
• Avoid wastage and overproduction

🧼 Hygiene & Kitchen Safety

• Maintain cleanliness of all kitchen surfaces
• Follow strict hygiene SOP (hairnet, gloves, apron use)
• Clean equipment after each use
• Ensure proper waste disposal

📦 Stock Handling

• Monitor ingredient freshness and expiry dates
• Label and store food items properly
• Assist in stock receiving and storage organization
• Report low stock or damaged goods

⚙️ Equipment Handling

• Operate kitchen appliances (oven, fryer, stove safely)
• Ensure equipment is switched off after use
• Report faulty equipment immediately

Role Objective: To manage overall café operations, staff performance, sales, and customer satisfaction.

👥 Staff Management

• Supervise all staff (barista, cashier, kitchen, cleaner)
• Create daily duty rosters and shift schedules
• Conduct staff briefing before shift
• Train new employees on SOP and service standards
• Monitor staff discipline and performance

📊 Sales & Operations Control

• Monitor daily sales performance and report to management
• Ensure target sales and productivity are achieved
• Control operating costs and wastage
• Analyze peak hours and staffing needs

📦 Inventory & Procurement

• Manage stock ordering and supplier communication
• Ensure no stock shortage during operations
• Conduct weekly stock count
• Monitor ingredient cost and usage efficiency

🧾 Customer & Service Management

• Handle escalated customer complaints
• Ensure high service quality standards
• Maintain customer satisfaction and feedback handling

🧼 Compliance & SOP Enforcement

• Ensure hygiene standards are followed
• Maintain cleanliness audit checklist
• Ensure compliance with internal SOP and food safety rules

Role Objective: To maintain cleanliness, hygiene, and operational support for kitchen and dining areas.

🧹 Cleaning Duties

• Wash dishes, cups, utensils, and cooking equipment
• Clean kitchen floor, walls, and preparation tables
• Sanitize dining tables and customer areas
• Clean toilets and waste disposal areas

♻️ Waste Management

• Dispose of waste properly and regularly
• Separate recyclables if applicable
• Maintain cleanliness of bin areas

🧑‍🍳 Kitchen Support

• Assist in basic preparation work (washing vegetables, simple tasks)
• Support kitchen crew during peak hours
• Refill ingredients or supplies when needed

🧼 Hygiene Compliance

• Follow cleaning chemical usage SOP
• Ensure hygiene standards are maintained at all times
• Wear proper cleaning uniform and gloves